Allied Van Lines

Allied Van Lines




Jennifer of Waxahachie TX (08/08/08)
Well i used allied to move my belongings from Michigan to Texas. Upon arrival they were unloading our stuff when they dropped our recliner on our 52' hd t.v and a sony 27' t.v and damaged both of them beyond repair. The driver told us that because it was a packaging error that i would get the full amount of my t.v.s and i trusted him when he said that, not thinking he was just bluffing me until they left. I put my money and trust in this company and i have been very mislead and treated beyond belief poorly. I contacted allied and they instructed me to fill out a claims form and i did, i was contacted by Pam Rose and she told me that becaue of the insurance i took out i was only getting .60lb and that i was a getting a check for 120.00 for a total of 2,000 worth of merchandise destroyed by the careless movers. It was to my understanding that if something had happned in the warehouse or on the way to our destination if something broke or damaged that we would get the .60lb and we agreed to that,But the driver said that it was voided because it was a packaging error and that they broke the items as they were moving it in to our house. I dont appreaciate being lied to and being put out of all that money to just have my belongings destroyed. I would like some justice in this matter, it is not fair to be treated like this and lied too like i am a idiot. Please give your prompt attention to this matter and help me resolve this a.s.a.p.

Well they loaded a recliner ontop of my T.v. as they were moving the recliner, they dropped it ontop of my 52' HD t.v and ontop of my sony 27' t.v. it busted the mirror inside of my HD t.v and split the screen. They cracked the backside of the 27' off also shaddering the mirrors inside of that one as well..they took photos of both sets and told us to throw them away.

Valerie of Ypsilanti MI (07/18/08)
I have had 2 local moves in January and again in June 2008 and we had an _amazing_ experience both times with Allied (Morse) out of Belleville, MI. Our estimates done by Mike Englehardt were almost dead-on with actual costs of packing and moving. Our first crew was an experienced interstate team lead by Johnny Greene. They were friendly, professional, cautious and efficient. No breakage of our valuables (I had a china service for 12, plus lots of glassware) and both homes were protected well by blankets, boxes, etc.

They weren't available for the second move in June since it was the busiest week of the year for Allied. I wasn't prepared to be impressed by a second team but they did it. Tommy and his crew were exhausted from having put in about 55 hours that week already by the time my move came but you would have never been able to tell. Again, professional, friendly, cautious and efficient. I wouldn't hesitate to hire them again.

Cynthia of Dripping Springs TX (07/03/08)
They have continually lied to us and it has been 6 weeks since we asked for our furniture and we still have not seen our furniture. If we had seen this site before we would never have used them EVER. Corporate has no customer service skills or empathy and they could care less about your furniture and your move. They told us we would get our furniture in ten days it has been over a month and we are still waiting in an empty house.

we have yet to see our furniture that was promised a mont ago. They have split up our items on two different dates and trucks and the dates keep changing.

James of Rural Hall NC (05/13/08)
We were told things about this company which had a checkered past and that they were not the same people! They misrepresented themselves about their personnel and that they were very professinal!! They stated they would load our furnishings onto a trailer, then it was a large straight truck and then it wound up on a trailer with someone elses stuuf which took up our space for safe loading and transportation to our new home!!

They jammed and crammed our stuff and fell very short of the room needed to load us properly which totally jepardized all our items!! They even packed some of our things on top of the outside of an extra container because they again did not have enough room to safely haul our items!!

They arrived as scheduled but was not the date we wanted! We wanted to have it there on April 3rd, 2008 but because of this other client they put on our trailer they were going to deliver them first in Georgia then come back up to us in North carolina! They started to unload us and were called by their dispather to hurry up because they had another load back in N.J. to be picked up and if they were late it would go to someone else instead! At that point they just started to stuff our items all over the place not where they were labelled to go and also failed to place the furniture in the rooms properly and did not put all the things together they took apart when they loaded us up!

Not one single piece of furniture was spared by their totally un-professional hands!! Our home also sustained mutiple damages to walls and door/doorways!! All boxes were properly labelled fragike and this end up but every one was ignored to the point where I found an 80 pound safe on top of a box with lamps and vases clearly again marked fragile!! Now we are sending them at the corp offices of Allied Van Lines a a complete letter about this chain of events which caused all our important items to be damaged or totally destroyed!! It is yet to be shown just how fast they will have someone come out to see the damages??

Stephen of Saginaw MI (05/07/08)
I contracted with Allied Van Lines to move from Texas to Michigan. An individual named Mike arrived with my belongings. He was surly, abusive, and handled my items carelessly, making a point of doing so while I looked on. I complained to the business in Texas that I contracted with and I complained to the Allied Corporate office.

The individual was allowed to continue unloading my belongings despite my complaints. Allied never offered to reimburse me, provide a partial refund, or even to discipline the truck driver for his unacceptable behavior toward me and my property. I will never do business with Allied again and I want to warn others not to do the same.

No damage was done. I called the sheriff because of the abusive behavior and I took over the Allied representative's work, telling him to leave my property

Diana of San Diego CA (03/11/08)
We hired Griffin Movers (Allied Van Lines) to move us from Miami Beach to San Diego. My $800.00 bike was stolen from Griffin, and we have not heard from them. Allied's claims services is a joke; they do not call back, our claim has not been settled, they got all the items mixed up. Some one needs to get a hold of this company and do something.

Out of a bike and vacuum, and full of frustration with this useless company.

Jane of Dearborn Heights MI (03/07/08)
Give Them Another Try! (The AGENT and DRIVER really makes a difference.) As a consumer, I'm never shy about writing to the Attorney General to complain. But, kudo's to the hard working people at Allied trying to change their image. Six years ago Allied moved my daughter from Michigan to Scottsdale AZ, and it was a really bad experience for us. The driver wanted $450 extra to off load her when he could have gone in the back way of the apartment complex. He chose not to and wanted this additional fee up front or her things would wind up in storage. I was over 2, 000 miles away in Michigan and protested to no avail with the agents in Michigan. I vowed never to use Allied again. But - - - John Abbink from ABC Moving, Inc., located in Phoenex, AZ, changed not only my mind, but faith in their company this month.

He was just one of many moving companies that I called for an estimate to move my daughter back to Michigan, but Allied wasn't the cheapest; and because of the problem I had previously, I didn't want to use their company again. Mr. Abbink assured me through many phone calls, all would go smoothly, and the price quote would not vary. What he quoted me, would not change once the goods were delivered. The driver was a Mr. Ken Lavallee who picked up the load. What a wonderful man this guy is! Allied is so lucky to have him and especially the young man that helps him, (his name I can't remember), but they both were so professional, courteous and treated my daughter's meager things as if they were packing their personal items. When the load reached my home in Michigan, the same thing. My husband is still laughing at the message Mr. Lavallee even delivered for me. (Imagine a truck driver saying, "I love you! Oh, and send money!") What we paid for was exactly what we were quoted, no surprises. Mr. Abbink, Salesman from ABC Moving in Phoenix, Mr. Lavalle, the driver, and his young helper, were the only surprises. It was so refreshing to have these three men go beyond just doing their job! Everything went smoothly, thanks to the three of them!

Blake of Fountain Hills AZ (03/04/08)
I had used Allied Van Lines previously for two moves. There were problems during these moves, but when preparing to pick a moving company for my next move I was promised by the Director of Sales, Richard Ferrero, that I would have a very experienced crew. Based upon that promise, I used Allied Van Lines again. In spite of the contract stating our move would cost $12,000.00, we were charged over $17,000. We also had incurred the cost of nearly $8,000.00 in storage ,as we had to store our furniture after closing on our home and waiting for our new home to be finished. After spending around $25,000.00 on storage and moving, we were the victims of over $128,000.00 in damaged and lost furniture as a result of the negligence and incompetence associated with our move. In spite of being promised a top notch experienced crew, we were given an unexperienced driver who hired two day laborers to unload a semi and a small truck of furniture. This same furniture was loaded into the truck by seven movers.

It has been eight months since the move. We have not received a penny for our damaged and lost furniture even though we bought $125,000.00 insurance. DO NOT USE THIS COMPANY. We are being forced to hire an attorney and will need to file suit to be compensated. Also, if you read various articles on the Internet, it appears as if they are involved in some sort of bankruptcy. Even more reason not to use them as they may be lawsuit-proof.

We have not been able to enjoy our new home as our furniture looks as though it has been involved in some sort of natural disaster. We did have beautiful, expensive, one-of-a-kind furniture; most of it is not replaceable.

Matt of Mountain View CA (02/29/08)
I lost everything I own in a moving accident from Raleigh, North Carolina, to Mountain View, California. My work paid for the move and put Full Replacement Coverage on everything, which their insurance is covering at $5/lb. which is apparently the rate my company agreed to cover. The truck caught fire (am still waiting on the report file and official photos, although a photographer on Flickr has photos of the damage) sometime on Saturday, Feb. 23, 2008, and the entire rear of the trailer was completely lost. My entire load was at the VERY back of the trailer, and everything was basically lost. They recovered a few items, but no more than 2 boxes, if that. I have yet to receive them, as they took them to a storage facility. I was told different stories at different times as to what 2 items were salvaged, and they have yet to be returned to me a week after the accident occurred.

I lost everything I own. Furniture, clothes, collectibles--not to mention my entire portfolio of work and a ton of computer equipment (I'm a designer, and lost all my backed up work on hard drives and DVDs) plus about 15 years of books, comic books, 500 DVD movies, and miscellaneous collectible designer toys. I fortunately have a renter's insurance policy that will provide total coverage up to $25,000, but the mover's insurance is only paying $18,500. My renter's policy will cover an additional $6,500 to meet the full $25,000, although I went through and itemized my inventory of everything and found out that I had roughly $35,000+ of stuff, based off memory alone. The only things I have left are my car, which was moved cross-country by a separate carrier, 3-4 suitcases worth of clothes I was able to bring with me on the plane, and a laptop. In addition, I have been strung along with the hope of something surviving in a box that I have been told off-and-on that may or may not have survived, and am VERY unhappy about the whole ordeal.

Linda & James of Loudon TN (11/10/07)
We moved from Michigan to Tennessee in August, 2006. Our furniture had to go into storage with Allied Van Lines (Morse), for two weeks. When it came time to receive our furniture, etc. in Tennessee, the driver couldn't find anyone to help him move our things into our home. After a five hour wait from the original time he said he'd be here, he called and told us he found someone to help with the move. The two men he found, obviously had no experience with moving. They stacked heavy boxes on top of boxes that were clearly marked fragile, breakable and this side up.

We had a lot of breakage. We also had damage to the skirting on our sofa. We paid extra money for insurance and thought we hired a reputable company. It appears that was a mistake.

Rodney of Union, MO (11/02/07)
My wife and I contracted a move and storage with Allied ("the careful movers") because the rep said things we liked and he assured us that there would be no problems, they were professionals. We paid quite a bit extra for this assurance.

When our furniture finally arrived there was so much damaged, it was just gut wrenching. As they were unloading they would drop items and boxes, they would run down the truck ramp with boxes on a dolley and not even slow down when they made the turn at the bottom, throwing boxes everywhere. They were totally unprepaired for moving heavy items, which I have many.

They moved several items in the house, banging walls and entry ways, but when they moved a gun safe in they crushed the threshold of the main door and broke several floor tiles and all they could say was a remark about "the safe being heavy". At this point my wife and I stopped them from bringing things into the house and we had them put everything in the garage and told them that we would move it in by ourselves.

Allied makes you pay them before they will even start to unload, they make you sign the bill of lading and inventory sheets before any condition is seen, unless it is not boxed, and get huffy with you if you want to slow down their process by inspecting items or noting damage. The experience was completely frustrating, Allied employees were totally unprofessional, and made me lose faith in any long time name brand companies.

Amanda of Havre De Grace MD (06/08/07)
AMERICAN LEGION DISCOUNTERS BEWARE! I recently obtained a quote from Allied Van Lines sub-agent Beverly Hill Transfer & Storage to move from San Diego to Maryland. I have a relatively small move of less than 2,500 lbs. They were going to charge me $6,073.87 and then discounted with the American Legion discount of 55% which brought it down to $2,672.50.

I already obtained other estimates from other leading companies and the most was $1920.00. So I obtained another estimate from Allied Van Lines under a different name to check them out. They gave me an estimate for up to 2,500 lbs. in the range of $1,900-$2,300. So the discounted price that I ended up with the first time was actually HIGHER than a regular estimate with NO discount. I think they are total scammers and take advantage of and discriminate against veterans and veteran dependents that can benefit from the American Legion discount. Totally unethical to say the least.

I suggest that we as Americans and American Veterans should sue this company for the amount above what should of been reasonably charged, and receive the actual discount as we are entitled to!

Diane of Ft. Collins CO (09/18/06)
Allied gave us an estimated quote to move my parent's furnishings from Sun City, Arizona to Macomb, Illinois. We were told by the agent we booked with and the driver of the truck that all charges were C.O.D. We were to have a money order or charge card to pay the driver the day they unloaded. Two months later we received a letter stating that we owed another $1568.00 because of human error on the accounting department's part.

We feel that they are scamming us because the new amount owed is within dollars of the original amount quoted to us. I am writing this complaint for my senior parents who are totally confused by this. The original contract with the company cannot be found as I am sure my parents thought they were through with the company. So we have no idea what their rights are in this case.



Terry of Milliken CO (08/25/06)
I contracted with Allied to move my household from Taunton, Mass. to Milliken Colorado. They advised me they would charge me 4582.00 to move. They now say my move was larger than they counted on and it will cost me 7200.00. They were 8 days late on delivering and promised me in writing they would pay 150.00 a day to me for each day they were late. They now refuse to pay. They broke, damaged and/or lost 4500.00 worth of my belongings and will not contact me back to tell me what they intend to do about this.

I no longer have about 25 percent of my belongings since they were broken, damaged or lost. The stress of this problem is wearing on me.

David of Long Beach CA (07/20/06)
We moved from Somerset California to Southern California at the end of March. When the truck arrived the movers started complaining because we were having some work done to the house. They were thrownig boxes everywhere and even some of the contractors that were here told them to stop throwing things around. We complained and were sent a form to fill out on the damage. They scratched up our antique entertaiinment center and lost my wife's vacuum. Multiple dishes were broken and an antique lamp.

Our refrigerator was scratched all up on the front. They told us the refridgerator wasen't even on the item list!? We received a check for 41.00 to cover all the damage. Why did we even take out the insurance? We were very disappointed in the whole moving process. The same thing happed to some friends of ours. So is this commom to spend 5000.00 on a move and then just get slapped in the face?

Ina of Itta Bena MS (06/21/06)
I contacted Allied Van Lines, Inc. in Aberdeen South Dakota for a quote to move my goods to Itta Bena Mississippi. In the quote they told me it would be approximately $1,500 and my goods would be delivered in the middle of June 2006. After getting a number of quotes I settled with Allied Van Lines, Inc. 16 May 2006 for a total of $1,563.49 with pick up of my goods 30 May 2006 and delivery in the window between 14 and 24 June. They advised that my goods would go into storage immediately after pick up so they could combine shipments to decrease costs. As I was going to an academic conference there was not problem. I arrived in Mississippi on the 13th of June and on the 15th I called for a firmer delivery date that I could give to my landlord. I was told my goods were being loaded. I called on the 16th and they told me that there was not enough room on the truck so my goods were unloaded and would go out on the next shipment. When I called on the 19th I was told that the truck had broken down and they could not give me a delivery date as the goods had not left south dakota. I called again today and was told that my delivery could be as late as the end of July or August. They will not give me a rebate or reduction on the charges and they will not reimburse me for the goods that they have that I need such as pots and pans, dishes, bedding, a telephone, clothes, etc. When I went to the conference I packed enough for the conference and 10 days of getting by. Now I may have anywhere up to three months of this. I am a professor. All my research notes are packed - part of my job is research. these are irreplacable! I cannot do my job without this.


Liseetsa of Cincinnati OH (05/02/06)
in 2003, we used Allied for a local move thinking a bigger company would be more reliable. they sent someone who quoted us $400 for a move 3 blocks away. we made it clear we had antique furniture and were moving into an historic victorian home. they turned my piano sideways. broke, scratched or dented nearly everything we owned. gashed out parts of our woodwork and oak bannister. sent a check for $100 to cover damage and suggested we buy some paint pens to fix our belongings and the house. We thought of suing them but they seemed a bit frightful with a retalitory nature. One guy actually had the word "thug" tatooed on hus arm which i thought was ironic since I especially requested "no thugs." They ended up charging our credit card $700. Now, thanks to this website, hopefuly we'll find better movers this time.



Lauri of Elk Ridge UT (01/18/06)
We hired this company to move our things to Utah. Our arrangment was to have them pick up our things on Dec. 22, 2005 and have them delivered to Utah on Jan. 3, 2006. When they arrived to pick up our items they had an over flow from the previous customer and they put some of our things on an other truck. Then when the first truck arrived in Utah they said that the other truck would be here on Jan. 5, 2006.

On the 5th, when the second truck didn't arrive we contacted the company. They did some research and found that the items would be here on the 11th. On Jan 11, 2006, when the truck didn't arrive we again contacted the trucking company and in doing more research they finally told me that my things are still in Florida. They said they will try to get them to me and hope that it will be here on on or about the 24th of Jan.

They charged us for the full amount and are unwilling to give me a discount for the amount of time we have to wait and have been paid for a service that we have not received. We can not put our furniture together nor can we fully set up our house.

Ron And Joanne of Prescott Valley AZ (12/17/05)
On June 16, 2005, our belongings from Manteca, Ca. were packed by three employees (the dream team) from Broadway Moving & Storage, Inc. an agent of Allied Van Lines. On June 17, 2005, all the belongings from our home were packed onto the moving van. My wife and I walked the house and it was empty. We locked the house. The movers had to come back the next day to pack the garage because they miscalculaated the size of the load and could not pack the items in the garage. We were told our things would be inventoried going into the moving truck, when our things were placed in storage and when they were removed from storage and placed on the van that would deliver our belongings to Arizona where we now live.

On August 2, 2005, the Allied moving van arrived at our new home. We had an inventory sheet handed to us and were told to mark off the boxes as the movers brought them into the house. We had boxes with no green inventory tags on them and we received items that were ours that were not on the inventory sheet. We wound up missing seven boxes. There are two TV sets, our Dell computer screen, hard drive, one HP 10C color printer, one HP 7410 color printer/fax/copier/scanner (all in One unit) and miscellaneous items such as perfume, pins and medals I received from a youth organization as a young man and a knife given to me by my grandfather that cannot be replaced and miscellaneous toiletries and garage items.

I packed the computer and printers in their original boxes and these boxes were placed in storage boxes by Steve one of the packers/movers. We told the movers that there were boxes missing and they told us to contact Allied as soon as possible and it would be taken care of and that was what we did. We have filed a police report with the city of Manteca and the city of Vallejo. We tried to talk to Kendra Barajas and John Andrews at the moving company and none of our calls were returned.

Mike of Newark DE (11/23/05)
i have read all the above complaints about moves gone bad with allied. i have moved several times over the years and had similar horrific experiences. however my last move with Excel Moving and Storage....Agent for Allied, was great. I moved from North Carolina to Delaware. I had an educated, well mannered, clean cut driver and crew. They treated all of my high $$ furniture with care and kept a fast paced environment.

They were exactly on time during the loading and early for unloading. the driver (jeff) called us several different times to let us know where he was with our belongings along the way. The truck was filled with only our stuff and driven to our new home the next day and emptied so I felt no need to check off inventory numbers upon delivery. Our kids and even our dogs got along fine with the driver. Everything was done flawlessly, not even a scratch......even though we had large heavy furniture.

I can't imagine moving again with any other DRIVER. after reading all of these horrible stories about moving, i realize how lucky i am. BUT people have to realize there are bad apples in every moving company, it is pure luck on who arrives at your house to move you.

John of Manhattan KS (09/19/05)
Allied Van lines and their partner Akers Moving and Storage were contracted to move our houshold goods from Johnson City, TN to Manhattan, Kansas. They called at 4pm on Thursday 7-14-05 to let us know they would be ready to start loading in the morning. No-one showed up finally we were told it would be that evening. Workers finally showed up at 6pm and that is where the trouble started. What these crooks did not manage to break they stole.

When our goods were finally delivered to Kansas it appeared no-one had bothered to secure the truck. Items were scattered about and broke some could not even make it off the truck in one piece. 5 or 6 things were noted as damaged at the time, and a claim was filed within 3-4 days. Several items were denied on the claim that were noted as damaged as they were taken off the truck. In addition 2 childrens banks were stolen, and somehow their state quarters collection boards made it into a box but none of the quarters did. Allied has continued to demand payment in full even while continuing to deny claims and have horrible investigation and support.

Mary Anne of Alpharetta GA (08/22/05)
On 6/30/05 our household was moved from Grapevine, Texas to storage and then delivered to our new home in Alpharetta, Georgia on 8/04/05. All our belongings were fine when they left our residence in Texas, but that wasn't the case when they showed up in Georgia. One bookcase was demolished. I can't believe the movers had the nerve to take it off the truck. Many other items were damaged, all of which was due to negligence and abuse.

We moved into a three story house. The movers got boxes from the middle level to the basement level by pushing them down the steps. When they smashed a newly installed drain pan for the washer instead of offering an apology when confronted the guys said "make a claim".



Cheryl of Chamblee GA (08/22/05)
Slater Transfer picked up my things per our agreement on August 9, 2005 in Las Vegas Nevada. My shipment was to be delivered to Atlanta Georgia on August 15th. Today is August 22 and my things have never left Las Vegas. The Manager is refusing to return my telephone calls. My company paid them $4000 in advance. The customer service center at Allied said "I don't know why you are calling me, I can't do anything." Today when I called customer service I was left on hold for 15 minutes with no response.

I am forced to sleep on the floor in an empty house. I have no dishes, silverware, etc. These people have possession of everything I own and are refusing to cooperate and deliver my items.

Jeff of Wentzville MO (08/02/05)
After shopping numerous moving companies, we chose Allied Van Lines and their extended insurance. BIG MISTAKE!!! We were moving from Corona, CA. to Wentzville, Mo. The only thing Allied had to do was to pack the larger items in my home, such as beds and dressers and the TV`s. My wife and I had packed in boxes every thing else. The loading went perfect, or so I thought. There were quite a few items that were not put on the inventory list. This became a problem when the truck was unloading at our new home.

To start we were not given the inventory list to check the items coming off the truck. The truck that took 9 hours to load took 1 1/2 hours to unload.During the unloading of the truck one of the workers came into the garage with a lage electric key board and I noticed that the sticker was blue and not red like our color stickers were. I told him that it didnt belong to us. He proceeded to walk back to the truck and tell the others " well looks like we have a free key board".

After the truck was unloaded we noticed that our new big screen TV was crushed. I informed the driver, he documented the TV and was gone before I knew it. Then we noticed that about 20 boxes were missing. The odd thing was that the boxes that were missing, was not glassware or clothing it was stereo equiptment, DVD players, stereo speakers, DVD movies, Fax Machines and the list goes on.

We immediately called Allied and they called the driver and he told them that he delivered everything that was loaded in California. We then proceeded to file a claim according to the process Allied told us to. Approximately 45 days later we receive a letter from GIna Frustaci stating that we would receive a check for $900.00 for the big screen TV but they wre not going to pay out on any thing else. I was even told by Gina " how do I know what is on your claim is even missing" and that Allied doesnt sell insurance.

Then my wife spoke with a Carol on the Presidential Task Force and my wife was told "even if you file a claim it doesnt mean we have to pay it".

John of Manhattan KS (9/19/05):
Allied Van Lines and their partner, Akers Moving and Storage, were contracted to move our household goods from Johnson City, TN to Manhattan, KS. We received a call on 7/14/05 to let us know that they would start loading our possessions the next morning. The workers did not show up until 6 PM that evening. When the truck arrived at our new home, items were scattered about and broken. A claim was filed within 3-4 days; however, several items were denied. Also, 2 children's banks were stolen and all the state collectible quarters were missing even though the collector's board was delivered. Allied is demanding full payment while still denying claims.

Cyndi of Silver City MD (9/01/05):
My New Jersey household goods were packed on Allied Van's truck on 7/21/05. They promised to have them delivered to New Mexico between 7/28/05 and 8/01/05; however, my goods were stored in New Jersey until 8/01/05 and were not delivered to my new home until 8/11/05. Since I have 2 young children and a large dog, I could not stay in a hotel. Allied paid $600 for air mattresses and "camping" supplies and I was told to take it or leave it. I paid almost $8,000 to this company.

Mary Anne of Alpharetta GA (8/22/05):
On 6/30/05 our household possessions were moved from Grapevine, TX to storage and then delivered to our new home in Alpharetta, GA on 8/04/05. All of our belongings were fine when they left our residence in Texas, but when they arrived in Georgia, one bookcase was completely demolished and many other items were damaged due to negligence and abuse. The movers were pushing boxes down the steps to get them from one floor to another. They smashed a newly installed drain pan for our washer, and in lieu of offering an apology, they just told us to make a claim. I would NEVER use Allied again and would NOT recommend them to anyone.

Cheryl of Chamblee GA (8/22/05):
My company paid $4,000 in advance to Allied Van Lines/Slater Van Lines to pick up my household possessions on 8/09/05 in Las Vegas and move them to Atlanta on 8/15/05. Today is 8/22/05 and my possessions have never left Las Vegas. Slater's manager is refusing to return my phone calls and Allied says they can't do anything to help me. I am forced to sleep on the floor of my empty new home. These people have all of my possessions and are refusing to cooperate and deliver my items.

Jeff of Wentzville MO (8/02/05):
Allied Van Lines moved us from Corona, CA to Wentzville, MO. We picked Allied because they had an extended insurance plan which we purchased. The loading went well except that many items were left off the inventory list. When we arrived in MO, my wife and I were not given the inventory list to check the items coming off the truck. It took the movers only 1 1/2 hours to unload a truck that took 9 hours to pack! During this process we found a keyboard that did not belong to us and the movers decided to keep it instead of finding out to whom it belonged. Then we noticed that our new big screen TV was crushed. After the movers left, my wife and I noticed that about 20 boxes of stereo equipment and speakers, DVD players and movies, fax machines, etc. were missing. We contacted Allied but the driver said he unloaded everything that had been loaded on the truck in CA. We filed a claim and received a letter from Gina Frustaci approximately 45 days later stating that Allied would give us $900 for the TV, but the rest of the claim was being denied. My wife then spoke with Carol on the Presidential Task Force, but we got no further support from Allied. This company allows its employees to lose and destroy a customer's belongings while accepting no responsibility for their actions and keeping the customer's insurance premium. I would like to see a class action lawsuit brought against Allied.

Emilio of El Paso TX (7/06/05):
My elderly parents, one ill and the other a caregiver, contracted with Allied Van Lines and their booking agent, Beverly Hills Transfer and Storage, to load their California household possessions on June 26, 2005 and deliver them to their new home in Texas on June 29 or 30. On June 28 and during subsequent calls, Allied and Beverly Hills Transfer told my parents there was no driver available, so their possessions were in storage in California. On July 5 my parents were given a delivery date of July 8-9. On July 6 they were told delivery had changed to July 10-11. While we have yet to see what physical damage to property has occurred during this move, my parents have suffered a huge mental and physical toll throughout this ordeal. Additionally, family from Mississippi, California and New Mexico took vacation, made childcare arrangements and plane reservations to assist my parents during this move. They will all have to return prior to the delivery date.

Jean of Hermosa Beach CA (5/04/05):
We elected to use Allied Van Lines for the second time in 6 years. While the first move was fine, the second move from Florida to California was a joke. The packers were practically illiterate and mislabeled about 30% of our boxes. In addition, our bath towels were used to wrap glassware, the toilet brush was put in a box with our toothbrushes and hanging clothes were thrown in boxes. It has been over one month and we still cannot find some of our items. The worst part was the rude and confrontational attitude I received when I contacted Allied's corporate office.

Carl of Sherwood OR (1/31/05):
Allied Van Lines picked up our household possessions on 11/02/04 from New Hampshire and delivered them to Oregon on 11/10/04. We had purchased the best insurance Allied offered with no deductible and full replacement value. When we turned on our 32" TV, the screen jumped all over and the video mode kept changing by itself. I filed a claim and an inspector was sent to examine the TV. On 1/15/05 I received a letter of denial which stated that since there was no visible damage to the TV, Allied would not take responsibility for the problem. We paid Allied over $8,600 for this move and were assured that the insurance we bought would cover any damage that occurred.

Alexis of Nicholasville KY (12/31/04):
Allied Van Lines packed and loaded two households from Eugene, Oregon on 12/06 to 12/12. The promised delivery dates to Lexington, Kentucky were 12/20 and 12/21. Neither the sales manager nor the driver had the foresight to see that all of our items would not fit in one truck until it was completely loaded. At that time, the movers began to remove and add items without instruction from us as to which items were essential and must be delivered immediately. We were informed that the "overflow" truck would be delivered ASAP. It is now 12/31/04 and we still have not received those items. I believe Allied should be held accountable for the terms of the signed contract and compensate us for the delay in goods as well as the inconvenience of not having the household items and clothing necessary for daily functioning.

Audrey of Blue Point NY (11/15/04):
Ed, from Allied Van Lines, refused to load my items because they were supposedly too heavy and wouldn't fit in his truck. As a result, a local carrier stored my items during which time a box of DVDs and a box of video games mysteriously disappeared. When Allied finally delivered my items, 3 pieces of my wedding china were broken. The woman I spoke with in Customer Service was extremely rude. I filed for the Extra Care Protection, as advertised on their website, but Gina Frustaci, the adjuster, told me I didn't qualify for it and that she didn't even know what it was. I received a claims check for $54 for the china and lost items. My actual damage: $1,000 broken china, $500 lost video games and $500 lost DVDs that I use as teaching materials for my film classes.

Debra of Fort Collins CO (10/27/04):
I interviewed 6 moving companies. I had a script I used so my quote was comparing apples to apples with each. My "musts" in describing what I wanted were: a company who would NOT put my items in storage, the same driver would pick up and deliver my items, and, my items would not be moved once they were on the truck - the delivery would be direct, and my delivery in Florida would be Nov. 5 or 6.

I chose Allied based on the promises and discussions I had with the salesrep ... he stated they would do exactly what I wanted, they were the most experienced, etc. etc. However, 48 hours before the move, I called to see what time the driver would be at my home for a pick up and was then told that "corporate" mandated that my items would be picked up and put in storage for a few days until it was then loaded on another truck and driven to Florida. This meant my items were going into storage when I was sold that they would not be AND I could not have my delivery window of Nov. 5 or 6. I told them this would not be acceptable based on our discussions and the promises made to me on numerous occassions by the salesman. The salesman would not speak to me and had his Admin. Assistant call me and tell me that it was just the way it was and they could not make those decisions - that "corporate" mandates that.

In other words, the salesman sold me something he could not sell. I was left 48 hours ahead of time with no mover. While my credit card had not been charged yet, it left me with no mover (actually, after 5 hours of phone calls, I found a mover who would take the business on my terms ... with only 48 hours notice). I see what this company did as bait and switch and fraud. This salesrep knew they could not deliver what he sold, but did it anyway hoping I would not have time to cancel and go to the competition.

Kristin of Stillwater MN (10/25/04):
We relocated back from Singapore to the US, and Allied managed to lose much of our goods in the process, both from storage and from the overseas shipment. We received other people's possessions instead of ours, which we sent back. They have no record of whose possessions we received nor if they were returned to them; neither then can they check to see if those people have some of our things. They seem to have no record of anything.

They have given me the run-around and do not seem serious at all about finding my possessions. Then they turned me over to the insurance company, Unirisc, which failed to reimburse the majority of my claim because I did not have "original purchase receipts" for all missing items. I do have video and pictures of a great number of the items, as they tell you to take video/picture inventories before moving. They tell you to take the inventories, but then they won't accept them as proof of what was missing, so what is the point?!

I feel raped by Allied and Unirisc and much of the items they lost were of a sentimental value. I will never NEVER move with either of these two pathetic companies again! They only tell you what they think you want to hear; I have no faith that they acted on anything I asked of them nor interviewed the people directly involved in the loading and unloading.

I am out probably $7,000 more - an estimate - since I can't really even know how much stuff is totally missing - we discover more all the time. There was no monetary compensation for most of this either. I have had many things from my childhood destroyed and sentimental pictures, etc. I have had health problems for a year with the physical and emotional stress of it all.

Doug of Sandy UT (10/3/04):
What an endless nightmare. Where do I start? NEVER MOVE WITH ALLIED! Two semi-truck loads of home furnishings. Indiana to Utah, not a corp. move. In Indiana I "paid in full" before a single box was packed. I paid then the increase for more weight than estimated and more packing than estimated, even though I cut out two rooms and the garage stuff I sold. Then I paid long haul rate for extra carrying to the truck because I lived on a hill. I had to pay for that both ways even though on the other end I have a short haul on a 20 foot flat driveway to a three car garage where I wanted the boxes delivered.

Well then they would not deliver it, deciding instead to put in a friend of the driver's storage company, and some hillbilly truck driver named only "Butch" lied every time he opened his mouth (even before I would not agree to tip him and two other men $300.00.) In the end they, tried to extort even more $$$$, $4600 a day or $9200.00 and I was told I would never see my stuff. So, I went ballistic. It got ugly and they lied more and more, and no ability to make decisions or change bad ones. I called the police, Sheriff, Interstate commerce commission, Better Business bureau, and no one would help. I was told to fight it in court, which could take years and as far as I knew my stuff was theirs as they told me.

One cop told me to call the TV station, which I did, and they wanted the story but then I got my stuff for an additional $1500.00 after my builder got involved. But then Allied called the police who want to arrest me now for "terroristic threats" and "phone harrassment? after my stuff was stolen and I was being extorted again. More than 2 police departments harassed wife, four children and me for more than 2 months. I still think I am going to jail. So, I left the state.

Debbie of Morehead City NC (5/29/04):
Allied van lines moved my furniture to N.C. I am declared permanently disabled so it took me a while to unpack and get people to help set things up. My son's exercise machine was taken apart by the movers and all the nuts and bolts and connecting pieces were not delivered. The exercise machine without these parts is useless. I called to see if the parts were left on the truck. I was told they never moved a exercise machine. I have the company's invoice with the exercise machine listed.

My headboard to my $6,000 bedroom set is cracked at the top. I requested they fix the headboard or give me replacement value and the exercise machine we threw out because the pieces laying around were heavy and dangerous. They still say they never moved it. They sent a man to my home who stated he was a furniture repairer and when he got here all he did was take pictures. I was sent a letter stating they are denying my claim.