Blacklist: Xpress Movers

Terrible movers

Moving Company
Xpress Movers
Somerville
Somerville, MA
US
http://www.xpressmovers.com/

Xpress movers showed up late, brought a smaller truck than we asked and agreed upon thus resulting in an extra trip, but the worse part was careless handling of our antique furniture, when we had talked they told us that they bring stuff to wrap delicate stuff in but none was brought (in talking to friends most moving companies wrapped even their non valuable furniture items). We repeatedly mentioned that our couch was valuable and antique and to be careful with it, they had nothing to protect it with and by the time they took it down the set of stairs in haste and careless manner they had smashed it against the wall and broken a leg off, they did not tell us about it, we just happened to be looking outside the window and saw them talking to each other about it and it was not until we got to our place that we realized what it was about. When the couch was brought in they put it in and were not planning to tell us or give us the broken piece. We noticed the broken leg and showed them, they brought the broken piece from the truck and told us that we should file a claim form that we need to get from the company. Later we noticed they had also chipped off another antique furniture item's legs. One of the guys named Steve was seen throwing our poof chair carelessly and knocking a table and stuff on it down, he seemed to be also the person who broke the couch, he was rude, hasty and careless. Afterwards we called, emailed for the claim forum and they never returned our phone calls. We don't know if they are truly insured or just lying about it. We got the estimates for our furniture fixing and they are all over 1000 dollars. Also, they told us that they will charge us 25 dollars each way travel and then changed it to one hour worth of travelling time at the rate of moving.