Complaint: Moving Furniture / Apartment movers

Moving Company not to use

Moving Furniture
A-1 Apt. Movers (may be listed as Apartment movers also)
Yes. 415 E. Airport Freeway, Suite 400 Irving Texas 75062
Irving , Te 75062
US

Thank you for using the Better Business Bureau's Online Complaint System.

Your complaint has been assigned case # 91055444.

Correspondence regarding this complaint will be mailed to : 5412 Palmer Drive HALTOM CITY TX 76117

Please print a copy of this for your records.

Filed on : September 17 2007

Filed by :

Marilyn Skrasek

5412 Palmer Drive

Haltom City TX 76117

Filed against :

The Apartment Movers, Inc.

415 East Airport Freeway Suite 400

Irving TX 75062

Complaint Description:

Sept 16, 2007, A-1 Apt. Movers said they would be out at my home at 10:00 am to move my furniture. I had made the appointment the day before, in which they gave me confirmation #863005. I waited and waited and finally at 2:30 pm, I called them. They said they were on their way and that they would be there between 4 and 4:30pm. At 5:30pm, I called them and they said they would be there around 8:00pm; that they would get my furniture moved for sure that day. They never showed and never called me. The next day I spoke with a supervisor "Jones". I told him I would be filing a complaint with the BBB and that my best friend, daughter is the producer of the Channel 8 news; I would be calling her to give her a copy of this complaint also. The news will do short stories on companies that are cheating or doing a dis-service to consumers. The supervisor's response was, "and we have the right to respond to any complaints that is made against our company". When I told him that I had tape recorded our conversation, he got scared and mad and yelled, "you canâ??t do that" My response was, "yes I can, check the Texas law on this." He had admitted that the company was in the wrong, during the conversation. He yelled and then hung up on me. I wanted to make sure that the BBB had a formal complaint against A-1 Apt. Movers. The public needs to know, not to use them with their moving needs. They need to hire a reputable service other than this company that has taken out a large ad in the yellow pages. They are soliciting by saying they are insured. The company may be insured but the people handling your furniture ARE NOT INSURED because they are contract labor. A-1 Apt Movers never claimed that their contract labor movers MUST SUPPLY THEM WITH AN INSURANCE POLICY, that is covering the move or your furniture. This is false advertisement in which it needs to be reported and on record also. Please mail me a confirmation that you received this complaint letter. Please let me know what I need to do to continue to keep this complaint current with the BBB. I will be forwarding a copy of this letter to my friend that is the producer of the news. Thank You, Mrs. Skrasek 817-891-8458I

Your Desired Resolution:

I believe since the company has admitted that they were at fault that they should supply a moving team, at their expense to move my furniture. The moving company should have to supply the consumer with a written insurance policy that guarantees the move to be safe, without damage and during DAY LIGHT hours. (what reputable company would offer to move your furniture during the night; and on top of that, it being a school night. This company obviously has some unethical practices they are allowing.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

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Please Note: This company already has 64 complaints against them with the better business bureau; with no reply in regards to 20 of them.